US Account Manager - American Football

Location: Texas

Reporting Into: Head of Account Management

The Team Player We’re Looking For:

Are you passionate about sports, relationships, and cutting-edge technology? Do you understand the world of American Football and how data and performance insights are changing the game?

We’re looking for an energetic, relationship-driven Account Manager to support and grow our key client partnerships across the Dallas–Fort Worth sports community. In this role, you’ll be the trusted advisor to teams and organizations across multiple sports and levels, helping them get maximum value from our innovative technology solutions.

You’ll serve as the primary point of contact for your accounts, ensuring an exceptional client experience from day one. Working closely with our Sales, Product, and Support teams, you’ll guide successful implementations, deliver ongoing insights, and help clients use our platform to improve performance, engagement, and results.

If you thrive at the intersection of sports, technology, and relationships, and love helping clients succeed, this is the role for you.

What You’ll Do

• Serve as the primary point of contact for assigned accounts, ensuring strong, long-term relationships.
• Understand client needs, business objectives, and challenges, and tailor solutions that meet those needs.
• Collaborate closely with internal teams (sales, product, and technical support) to ensure seamless service delivery.
• Provide regular account reviews, updates, and reports to clients, highlighting key performance metrics and insights.
• Proactively identify opportunities for upselling or cross-selling additional services and products.
• Manage client expectations and troubleshoot issues alongside Customer Support to ensure timely resolution.
• Track and report on customer satisfaction and feedback, identifying opportunities for process improvements.
• Stay up-to-date on industry trends, competitive landscape, and emerging technologies in sports tech.
• Assist in the development of case studies, testimonials, and success stories that can be used for marketing and sales efforts.